System Design for Pittsburgh Transit
Improving the bus experience in Pittsburgh for CMU students
While the public bus system is the most popular mode of transit among CMU students, existing solutions to track estimated arrival time was off by far.
As a group, we conducted user surveys to map out pain points, and interviewed a Pittsburgh transit employee to identify the root of the problem.
Using universal design principles like personas, accessibility, and feedback loop, along with a user journey, we suggested a solution to make bus rides more efficient for CMU students!